MIA Instant Payments for Businesses – the digital solution that cuts costs and speeds up cash flow

Businesses across a growing range of sectors – from traditional brick-and-mortar retail and service providers to online stores – are starting to adopt an innovative digital solution that's set to reshape customer experience and the way payments are made. It's called MIA Instant Payments, a system created by the National Bank of Moldova. This solution enables fast and secure transactions through QR code scanning, payment buttons or links, and even allows businesses to send payment requests to customers via their financial app.

Anyone with a payment account in Moldova can use MIA. Customers simply pay through the mobile app of their financial institution - no need to download or install anything extra. Just scan the QR code with your phone’s camera, review the details, and confirm the payment.

With MIA, every business stands to benefit - transaction fees are significantly lower, nearly half the average cost of other payment methods. The fee is capped at just 0.8%, which, as one local business owner puts it, means that 'Moldovan businesses can finally catch a break'. There is also no need for extra hardware, so there are no maintenance costs to worry about either.

In this context, one of the country’s best-known bakeries became one of the first local food businesses to successfully integrate MIA payments into its online store. The technical solution was provided quickly, and the first transactions were processed during the Easter period - a particularly busy time when operational efficiency is crucial.

“We integrated the MIA payment solution into our website, and it fit us like a glove,” says the bakery’s administrator. According to him, approximately 20% of online orders during that period were paid through MIA. Customers reacted positively, pleasantly surprised by how easily they could make the payment – without entering any data at all. The administrator was impressed by how quickly their clients started using the new payment method and by the simplicity of the order confirmation process.

On top of that, money reaches the company’s account within seconds – something that no other payment method currently offers. This significantly improves cash flow turnover and helps the business operate more efficiently.

“For us it was incredibly easy to track – the payments showed up in the account instantly, and we could confirm orders right away. This helped us speed up the whole process and boost customer satisfaction,” the business owner added.

Encouraged by the success online, the bakery now intends to extend the use of MIA to offline locations – in its own shop, at fairs and exhibitions, where mobility and easy payments are needed. 

By accepting MIA payments, they will reduce cash transactions, acceptance fees, and operational risks.

Through such initiatives, Moldova is taking an important step toward modernizing its financial infrastructure, and MIA is shaping up as a viable and efficient alternative for nationwide payment digitalization. 

Any business interested in cost optimization and providing customers with a modern experience can adopt this solution, with quick implementation and support from the fintech sector.

For many entrepreneurs, MIA is not just an innovation, but a real opportunity to #BoostYourBusiness.

Visit mia.bnm.md/business for more details or request a consultation from any financial institution offering this service (see full list here).

Boost your business with MIA Instant Payments.